Support - PaintTrack

Contact Support

If you need assistance, run into a bug, or have a feature request, reach out using the form below or email us directly:

Direct Email

support@painttrack.net

Response Time: Within 4 business hours.

Send Us a Message

How to Report a Problem

To help us resolve your issue quickly, please include the following when emailing us:

A brief description of what went wrong.
What device and OS you are using (e.g., iPhone 14 Pro, iOS 17).
A screenshot or screen recording of the explicit issue (if applicable).
The email address associated with your PaintTrack account.

App Compatibility

PaintTrack is available on iPhone and iPad running iOS 15 or later. For the best experience, we recommend keeping your device updated to the latest version of iOS.

Quick FAQ

How do I change my company logo?

Go to Settings > Company Profile > Tap on your current logo to upload a new one. Changes apply instantly for your whole team.

I forgot my password.

On the login screen, click "Forgot Password". We'll send a secure reset link to your email address.

A team member can't clock in.

Ensure they have Location Services enabled for the PaintTrack app in their phone settings, as GPS is required to clock into a job site.

How do I cancel my subscription?

Open the app, go to Settings → Subscription → Cancel Plan. Your plan stays active until the end of the billing period.

How do I delete my account?